Terms & Conditions

Below you will find the Terms & Conditions for our repair services, followed by the Terms & Conditions for our training services.

  • Document 1 – General Terms & Conditions: Repair Services

  • Document 2 – General Terms & Conditions: Training Courses

Document 1 – General Terms & Conditions – Repair Services

Article 1 – Definitions

1.1 Chronoglide: The sole proprietorship Chronoglide, registered in Grootschermer with the Chamber of Commerce under number 50796771.
1.2 Customer: Any natural or legal person commissioning Chronoglide to perform Services.
1.3 Services: All activities performed by Chronoglide, including but not limited to the repair of timepieces, odometers, tachometers, and related work.
1.4 General Terms and Conditions: All provisions in this document.
1.5 Written communication includes electronic communications such as email and fax.

Article 2 – General Provisions

2.1 These terms apply to all offers, quotations, and agreements between Chronoglide and the Customer.
2.2 Customer terms and conditions are expressly rejected.
2.3 If any provision is void or annulled, remaining provisions remain valid, and parties will agree on a replacement clause.

Article 3 – Quotations and Prices

3.1 Services are performed at a fixed hourly rate unless agreed otherwise.
3.2 Hour estimates are indicative.
3.3 Quotations are non-binding unless expressly stated.
3.4 Quotations are valid for the stated period or 14 days if unspecified.
3.5 Chronoglide may adjust prices if Customer-provided information proves incorrect.

Article 4 – Agreement and Additional Work

4.1 An agreement is formed once the Customer accepts Chronoglide’s offer.
4.2 Additional work due to unforeseen circumstances may be charged to the Customer. The Customer may cancel the unperformed portion but must pay for completed work.
4.3 Changes are only valid if confirmed in writing.
4.4 Cancellation or dissolution requires full compensation for completed work, or 10% of the agreed fee in case of cancellation.

Article 5 – Rights and Obligations of Chronoglide

5.1 Chronoglide performs assignments professionally and with due care.
5.3 Customer complaints will be addressed in consultation.
5.4 Chronoglide may engage third parties.
5.5 Customers may not disclose Chronoglide’s working methods without permission.

Article 6 – Rights and Obligations of the Customer

6.1 The Customer must adhere to these terms.
6.2 Necessary information must be provided on time.
6.3 Chronoglide may suspend work and charge additional costs if required information is lacking.
6.4 Complaints must be submitted within 14 days after service delivery. After one year the Customer indemnifies Chronoglide from legal claims.

Article 7 – Conformity

7.1 Chronoglide will strive to achieve the intended result.
7.2 Additional work required to meet that result will be billed unless attributable to Chronoglide.
7.3 Defects attributable to Chronoglide do not automatically entitle the Customer to compensation beyond what is provided in these terms.

Article 8 – Payment

8.1 Payment is due immediately upon collection unless agreed otherwise.
8.2 If a payment term has been granted:
8.3 Late payment results in automatic default.
8.4 Customer owes statutory interest plus full collection costs.
8.5 Claims become immediately due if the Customer becomes insolvent, is seized, liquidated, or dies.

Article 9 – Force Majeure

9.1 Chronoglide is not liable for non-performance due to circumstances beyond its control.
9.2 If force majeure lasts more than 30 days, either party may dissolve the agreement without compensation.

Article 10 – Price & Payment (Products)

10.1 Website prices include VAT but exclude shipping.
10.2 Prices cannot be raised after agreement except due to external changes such as VAT adjustments.
10.3 Cash payment is permitted upon collection.
10.4 Invoicing errors must be reported immediately.
10.5 Invoicing errors do not void payment obligations.

Article 11 – Retention of Title

11.1 Delivered products remain Chronoglide’s property until fully paid.
11.2 Invoking retention dissolves the agreement without prejudice to Chronoglide’s right to claim damages.

Article 12 – Liability

12.1 All agreements are best-efforts agreements.
12.2 Liability is limited to the invoice value of the relevant order.
12.3 Only direct damages are compensable, defined as reasonable costs to:

  • determine the cause and extent of damage;
  • remedy attributable defects;
  • prevent further direct damage.
    12.4 Chronoglide excludes liability for indirect damages unless caused intentionally.
    12.5 Chronoglide is never liable for loss of data, lost profits, consequential damages, or business interruption.
    12.6 Chronoglide is not liable for damages from third-party products or services, nor for loss, damage, or delays during shipping.

Article 13 – Shipping, Risk Transfer, and Insurance

13.1 All shipping risk transfers to the Customer once the package leaves Chronoglide’s workshop.
13.2 Chronoglide bears no liability for damage, loss, theft, or delay during transport.
13.3 Insurance payouts typically reflect the invoice value; vintage watches or heirlooms may not be fully covered.
13.4 The Customer accepts all insurance limitations.
13.5 By choosing shipment, the Customer expressly accepts these risks.

Article 14 – Applicable Law

14.1 Dutch law applies exclusively; the Vienna Sales Convention does not apply.
14.2 Parties must attempt amicable resolution before initiating legal proceedings.

Document 2 – General Terms & Conditions – Training Courses

Article 1 – Applicability

1.1 These terms apply to all agreements between the Customer and Chronoglide relating to online booking and participation in training courses.
1.2 By booking a training course, the Customer agrees to these terms.

Article 2 – Booking and Payment

2.1 Training can be booked online via Chronoglide’s website.
2.2 Payment is due in full at the time of booking unless agreed otherwise.
2.3 Payment methods are listed on the website.
2.4 A booking becomes final only after payment is received and confirmed.

Article 3 – Cancellation and Refunds

3.1 Cancellation up to 30 days before the start date results in a refund minus a €75 administration fee.
3.2 Cancellation within 30 days of the start date: full fee remains due.
3.3 In case of force majeure, an alternative date may be arranged if reported timely.

Article 4 – Changes by Chronoglide

4.1 Chronoglide may change or cancel training due to unforeseen circumstances such as insufficient participants or force majeure.
4.2 If training is cancelled, the Customer receives a full refund or can choose an alternative date.

Article 5 – Liability

5.1 Chronoglide is not liable for damage, loss, or injury resulting from participation unless caused by gross negligence or intent.
5.2 The Customer must comply with safety measures during training.

Article 6 – Intellectual Property

6.1 All training materials remain the property of Chronoglide and may not be copied, shared, or used commercially without written permission.
6.2 Use of Chronoglide’s trademarks or logos requires prior written consent.

Article 7 – Privacy

7.1 Chronoglide processes personal data in accordance with applicable privacy laws.
7.2 Customers may access, correct, or request deletion of their personal data.

Article 8 – Conduct and Participation

8.1 Customers must follow Chronoglide’s conduct rules during training.
8.2 Chronoglide may refuse or terminate participation due to misconduct.

Article 9 – Complaints and Disputes

9.1 Complaints regarding the training, the instructor, course materials, communication, or administrative handling must be submitted in writing via the official complaint form or email.

9.2 Parties must seek amicable resolution first.

9.3 Chronoglide will acknowledge receipt of the complaint within 2 business days.

9.4 Chronoglide will investigate the complaint and provide a substantive response within 14 business days. If more time is needed, the Customer will be informed along with the revised response timeline.

9.5 All complaints are handled confidentially and will be recorded for internal quality improvement.

9.6 Submitting a complaint does not suspend the Customer’s payment obligations, unless Chronoglide confirms otherwise in writing.

9.7 If the Customer is not satisfied with the handling of the complaint, they may escalate the matter to Chronoglide management for a final internal review.

9.8 Unresolved disputes will be brought before the competence court the ‘Federatie Goud en Zilver’ of which Chronoglide is a member. Their advice is binding and Chronoglide will execute accordingly.


Article 10 – Final Provisions

10.1 Chronoglide may amend these terms at any time; changes take effect once published on the website.
10.2 Invalid or unenforceable provisions do not affect the validity of remaining terms.