FAQs Archive - Chronoglide

Q: Can I have my watch shipped to my home?

Can my watch be shipped to my home? Yes—your watch can be shipped to your home. Many clients appreciate the convenience of receiving their timepiece directly at their doorstep, and Chronoglide can arrange secure shipment upon request. However, it’s important to understand the responsibilities and risks involved in this process. Once your watch leaves our workshop, Chronoglide’s responsibility for the shipment ends . From that moment onward, the package is entirely at the owner’s risk. While we always package every watch with exceptional care, the realities of transport—loss, delays, or damage—cannot be fully controlled once the parcel is in the hands of the courier. If you intend to insure the shipment, most insurance providers require a valid purchase receipt to establish the watch’s value. This can be straightforward for recently purchased watches but much more challenging for vintage or heirloom pieces , where receipts may no longer exist. Without proper documentation, obtaining adequate insurance coverage can be difficult, leaving some level of risk for the owner. Because of these limitations, shipping a watch—especially a valuable or irreplaceable one—always carries some degree of uncertainty. We encourage owners to carefully consider these factors before choosing home delivery. If you have questions about the shipping process or want advice tailored to your watch, we’re always here to help.

Q: Can I get an invoice of my purchase?

Yes, in your account you can go to 'orders' and download your invoice.

Q: What do I need to bring to the course I booked

You can leave all your watchmaking tools and gadgets at home. From the moment you walk into the workshop on the first day of your training, everything is inclusive. You will be given an overcoat, and you will have access to all our tools that you will need during your training. We rather not have you bring your own tools as this will cause confusion and we have seen tools disappear from the shop. Of course, coffee, cookies and lunch are included. If you have any dietary restrictions, please email us beforehand.

Q: Can you appraise my watch?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We do not appraise watches. We specialize in watch restoration and repair. For a quick appraisal, you can visit Chrono24.com, for example. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I am very passionate about watches and watch repair, can you advice me on parts and/or repairs I would like to carry out myself?

Unfortunately, we are unable to assist you with this. Our schedules are already filled with our own work, and furthermore, specific advice about repairs is only possible if we have the watch physically in our possession. However, you can watch our YouTube videos, which explain a lot about watch repairs.